Introduction
VashonSolicitationServices has the goal of providing clients with 24 hour quality call center service. This service gives clients the best chance to reach their customers. We offer B2B as well as B2C services. These include both inbound or outbound calls. Our customer support team is well-trained and dedicated. They are capable of providing excellent services in a timely manner and at a cost-effective price.
VSS has the resources and expertise to meet the needs of any client, regardless of their customer relations goals.
The Company
VSS will become a limited liability partnership in Delaware. This is for tax purposes. Its founder, Mr. Martin Gibbs, is a former head of Telemarketing at Medfone, Inc., and has brought together a group of highly-respected telemarketing, customer relations specialists, who have a combined total of 35 years experience in this sector.
The company only has a small number private investors. The company is headquartered in Gig Harbour, Washington. There are conference rooms and office space, as well as a phone centre. In June of this year, the company will begin offering its services.
The Services
Vashon offers many call center services including inbound and outbound calls. We provide bilingual services in both english and spanish. Our most popular services are:
- Generate sales leads
- Schedule appointments
- Market research
- Surveys (including analysis of statistical data and political surveys).
- First level help desk
- Information from a database or mailing list
- Business development
- Point-of-sale product promotion
- Invitations to seminar or conference
VSS is not an e-mail marketing company. We do not create marketing campaigns for our clients. The experience has shown that many companies would like to create their own campaigns since they already have the marketing personnel who are well-versed in the industry.
The Market
Telemarketing is a fast-growing industry, with many companies seeing an average annual growth of 6.5% to 8%. This is because businesses are becoming more aware of the importance and desire to reduce customer turnover in difficult economic times. This industry has seen a significant shift in the way clients prefer to outsource their telemarketing functions to clients rather than developing this infrastructure internally. VSS sees this as a great opportunity. VSS expects this high growth rate not to continue, based on long-term analysis.
VSS will enter two market segments. Because medical services professionals are very dependent on their patients, we will be working in this market. We will also act as a help desk at the first level for several small high tech companies and work with small clients on short-term projects, such as surveys.
Financial Considerations
Tables accompanying the Start Up Summary topic provide information on the start-up assets needed. This includes all expenses and the cash necessary to support operations up until revenues become acceptable. While most of the company’s liabilities are expected to come from management investment and outside private investors, we have taken out current borrowing from Bank of America Commercial Investments. The principal is due to be repaid in two years. Charter Bank of Tillamook can provide a long term loan. This will be repaid within ten years. Viking Bank also has a line-of credit that we can use if needed.
The company anticipates that it will be profitable by year two. It does not expect any serious cash flow problems. We believe that approximately three continuous contracts per month will provide a break-even point for the company in the first three years.
1.1 Keys to Success
Vashon’s keys to long-term viability and profitability are:
- Create long-term contracts that demand constant monitoring or on-call services.
- To generate repeat business, keep in close touch with clients and establish a good long-term relationship.
1.2 Mission
VSS has the mission to provide top-quality call center services 24/24 that give our clients the best chance of communicating with customers. Both B2B- and B2C service are available, with both inbound or outbound calls. We have a highly skilled and trained team of customer support specialists who are able provide outstanding services that are both timely and cost-effective.
Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, VSS has the people with the expertise to professionally service your needs.
1.3 Objectives
Vashon Legal Services LLC (VSS), has set three-year goals
- Breakeven within two years
- Establish long-term contracts with at least four clients.
- For long-term relationships and word of mouth marketing, it is important to maintain a minimum 95% client satisfaction rate.